Privacy Policy
Guarantee / Disclaimer
We always put in our best efforts to make sure that your order is decorated to the specification on your written order form. It is in your best interest to be specific and provide a lot of details. Upon pick-up of your cake, adjustments can usually be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Please note that orders placed over the phone or email are extremely “fragile”. Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we are not mind readers and there are a lot of chances that the design of your cake will be different than what you are expecting if insufficient amount of information is provided. We do not take responsibility if the color of the decoration is a slightly different shade than the one you had in mind.
Les Gateaux de Marie is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. Les Gateaux de Marie is not responsible for any injuries that may occur due to failure to remove the necessary supports. Les Gateaux de Marie is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration. Please make sure to store it properly and adequately!
Les Gateaux de Marie reserves the right to use pictures of any product created by Les Gateaux de Marie in any way it deems fit, including, but not limited to, postings on social media and advertisement.
Les Gateaux de Marie reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. Les Gateaux de Marie may terminate this agreement with immediate effect, by giving 14 days notice to the customer. Only in this case all deposits will be refunded.
Refund Policy
We take pride and stand behind all our products. If you are not fully satisfied with your order or purchase when picking it up or within 24 hours of pick-up, immediately notify us of your concern and return your complete order to us during our regular business hours. All returns must be coordinated with the staff members.
No refunds are given on any orders unless the complete order is returned. ABSOLUTELY NO CASH refunds, only store credit!
Les Gateaux de Marie is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and sensitive to temperature and climate conditions and damages can happen if not handled properly (such as cracks, smudges, melted frosting, etc).
We only give refunds in accordance with the refund policies stated below. NO EXCEPTIONS!
Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund in the form of a store credit if the product is brought back and the quality of the cake is determined to not meet our standards. Cakes must be brought back to us within a timely manner, within 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Les Gateaux de Marie. Please understand that we cannot issue refunds for cakes that have already been eaten.
*Store credit is based on how quickly the cake is returned, how much has been consumed, and what we determine the quality is. Store credits of any kind will not be issued to customers who do not contact us within 24 hours.
Both Standard and Special orders that are not picked up will NOT be refunded.
The following scenario is the only instance when we may provide a partial refund in the form of store credit:
If you come to our store for pick up or if upon delivery the cake does not meet your expectations (i.e. designer error), we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given). NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a non-negotiable, “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
***We do not give refunds under any other circumstances! It is entirely up to Les Gateaux de Marie’s discretion to change or otherwise offer any other options to the customer.
Order Cancellation
For Standard Orders, we accept cancellations up to 24 hours from placing your order. We will issue you a store credit valid for one year from the date of cancellation.
After 24 hours of placing your order, NO CANCELLATIONS ARE ACCEPTED AND NO REFUNDS WILL BE ALLOWED!
For Special Orders, Les Gateaux de Marie reserves the right to charge a cancellation fee if insufficient time is given, due to costs incurred in the purchase, preparation and prioritization of the order.
Charges for cancellations will be as follows:
- 24 hours after placing your order total order amount will be issued as store credit, valid for one year starting from the date of cancellation.
- 29-21 days prior to pick-up or delivery date, 90% of your order total will be issued as store credit, valid for one year starting from the date of cancellation.
- 21 days or more prior to pick-up or delivery date, 75% of your order total will be issued as store credit, valid for one year starting from the date of cancellation.
- 7 days or more prior to pick up or delivery date, 50% of your order total will be issued as store credit, valid for one year starting from the date of cancellation.
- less than 7 days prior to pick-up or delivery date, NO CANCELLATIONS ARE ACCEPTED AND NO REFUNDS WILL BE ALLOWED! NO EXCEPTIONS!